Shipping + Returns

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All orders that are over $100 and are being shipped to an address within Canada will qualify for free shipping. International orders will not qualify for free shipping. 

All orders under $100 and are being shipped to an address within Canada will qualify for a flat shipping rate of $15. International orders will not qualify for flat rate shipping. 

Most products are made to order and will typically ship within 3-5 business days. You should receive an email order notification with a tracking number to track your shipment. 

We make every effort to reduce the amount of packaging used to  ship our products. The majority of our materials are paper based and in a lot of cases, reused from shipments we have received. We strive to be eco-friendly and as a result we use as little plastic as possible.

We hope that you are pleased with your purchase. If everything is great, please leave us a 5 star review on Facebook and Google. There is no better way to help a small business grow!

That being said, if you are not 100% satisfied with your purchase, please contact us at pathwaytopeppermint@gmail.com so that we can rectify the situation. 

We strive to provide the best service possible, however, we are human and mistakes can be made. We will try our best to resolve the situation, but if you are not 100% Satisfied with your purchase please let us know, and should you wish to return an item we have laid out a general return policy that is clear and fair to you and to us.  All returns will be assessed on a case by case basis.

Dissatisfied with a product

We strive to provide quality products, however, we can not guarantee that our products will suit everyone's specific needs since due to human nature, we all have varying skin types and preferences. If you find a product did not meet your expectations, please contact us so we can work with you in finding a product that will better suit your individual needs.   

Online Purchase Returns

Most of our products are made at the time of order. They have been carefully inspected prior to shipping to ensure no damage or defects. General returns for online purchases must be postmarked within 15 days of the purchase date - damages incurred during shipping will be the responsibility of the purchaser. Full refund will be issues upon receipt of the undamaged item in saleable condition. 

*Return shipping is the responsibility of the purchaser. Some conditions apply. 

Receiving Damaged Items:

We do our best to adequately package and protect any item purchased online, and use reputable delivery services.  Once an item leaves our care we can no longer control the treatment of the package and require evidence of mistreatment.  Should an item arrive damaged, it is the purchaser’s responsibility to provide photographic evidence of the damages both of the original packaging and the damaged items inside, and notify us within 7 days of confirmed delivery.  Should you notice damage when an item is delivered please ask the delivery person to make note of it. A replacement item will be sent out immediately or full refund will be provided.

Defective Items

Any item that was not produced Pathway to Peppermint will have a manufacturer defect policy. The defected item must be returned within 30 days of the purchase date, with proof of purchase for exchange or full refund. If the item was purchased using a credit card, the return must be processed on the same card. 

*Any item damaged due to mistreatment will not be accepted 

 If you have any questions about a product you have ordered we are here to assist you. Call 1.705.886.0499 or email pathwaytopeppermint@gmail.com